How to apologize effectively

It’s surprising that our education system doesn’t stress effective ways to collaborate and verbally communicate with other humans, given that whatever careers we choose or lives we have will require these skills.

One simple but important “recipe” I often refer back to is the three steps to an effective apology:

1. Say you’re sorry

2. Acknowledge how your action affected someone else

3. Identify what you’ll do to right the wrong, and ensure it won’t happen again