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The importance of systems

An organization I won’t name has an effective marketing system that gets me in the door.  Once I’m in though, there is no record of the appointment I made (I bring the email confirmation they sent me), and there’s total confusion when I arrive.  Great system for bringing me in – failed system when I show up.

This reminds me of the importance of systems themselves. This applies to how we manage our calendars or finances, to our individual daily habits (having a consistent place for car keys…planning tomorrow’s schedule today…)

You either deliberately create systems that serve you, or ignore them altogether and hope things work out.

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