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The other communication skill

The U.S. education system teaches three kinds of communication: speaking (think grammar and presentation skills), reading and writing. There is a fourth communication category that’s hugely important: listening. Chances are, if you have knowledge of active listening, empathetic listening, “I” statements, and other related skills, you learned them outside of academics. You can make big communication skill leaps by learning and applying good listening skills. My goal isn’t to teach you listening skills in a few sentences, but to urge you to think of them as every bit as important and technical as delivering a speech or interpreting the written word.

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