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There are better and worse ways to get feedback on anything. The worst way is to ask a closed-ended question (any question that can be answered with yes or no). The best always involves open-ended questions.

Big companies seem to ask useless questions whose answers are not actionable. This happens when their goal is to obtain enough quantitative data to tell a story like: “93% of people recommend this software.” That’s nice, but make sure you also ask those people what they’d REALLY like from you.

In my experience, out of the hundreds of possible questions you could ask (assuming you really want feedback and not validation), there is one that proves most useful: “How can this be improved?”

“What is the one thing I can do, such that by doing it everything else will be easier or unnecessary?”

This is one of the most powerful focusing questions you can ask yourself. You won’t always find a magic bullet that renders everything else unnecessary, but there is an emotionally stabilizing effect of just deciding to focus on one thing to the exclusion of all else.

There are infinite ways to direct your energy. There is no power like that of consciously directing yours where it’s most beneficial.

No matter your work ethic or intelligence, luck is a major variable in any successful outcome. I learned a phrase that’s worth sharing: “increase the surface area of luck.”

It’s almost impossible to connect dots forward, but easy in hindsight. Who knew that offering helpful advice would turn a stranger into an investor? How could you have foreseen that selflessly promoting someone’s work would lead to a lifelong relationship with one of that person’s close friends?

Increasing the surface area means expanding your influence, assistance, wealth and knowledge with others. This catapults the probability that so-called serendipities, unexplainable circumstances, and unpredictable luck will seem to land in your lap.

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